Shipping & Handling Policy

Welcome to rstaarvape.com, operated by R Staar LLC. We strive to deliver your orders promptly and securely while strictly complying with all federal, state, and local regulations regarding the shipment of vapor products and accessories.

1. Order Processing Times

  • Standard Fulfillment: Orders are processed Monday through Friday, 9:00 AM – 5:00 PM (EST).
  • Standard processing takes 24 to 72 business hours before packages are handed over to delivery carriers.
  • Orders placed over weekends or observed national holidays will enter processing on the following business day. During high-volume periods or sales surges, processing may take up to 5 business days.

2. Mandatory Adult Signature (21+) Requirement

In compliance with federal regulations (including the PACT Act), all shipments containing electronic cigarettes, hardware, or nicotine-related items strictly require an Adult Signature (21+) with government-issued photo ID upon delivery.

  • Delivery carriers are legally required to verify the recipient’s age and collect a signature at the door.
  • Packages cannot be left unattended on porches, in mailboxes, or with an underage individual.
  • We strongly recommend shipping to a daytime location (such as a workplace) if you will not be available at home during standard delivery hours.

3. Shipping Rates & Free Shipping

  • Standard Domestic Shipping: Rates are dynamically calculated at checkout based on package weight, delivery zone, and required adult signature fees.
  • Free Domestic Shipping: We offer Free Standard Shipping on all qualifying domestic U.S. orders subtotaling $95 or more (excluding sales taxes, excise taxes, and discounts). You must select the Free Shipping option at checkout.

4. Estimated Transit Times

Once processed and released to regional or national shipping carriers:

  • Eastern U.S. Deliveries: 3 to 7 business days in transit.
  • Western & Central U.S. Deliveries: 5 to 10 business days in transit.

Please note: Transit times are carrier estimates and do not include initial fulfillment processing times, weekends, or severe weather delays.

5. Jurisdictional Shipping Restrictions

Due to evolving state and municipal regulations concerning the distribution and sale of vapor hardware and liquids, we currently do not ship vapor products to the following locations:

  • Restricted States: Arkansas, Maine, Oregon, Utah, and Vermont.
  • Restricted Municipalities: San Francisco (CA), Chicago (IL), and Washington D.C.
  • Flavored Products Restrictions: Sales of flavored e-liquids or disposables are restricted in states including New York, New Jersey, Massachusetts, and Rhode Island.

If your delivery address falls within an excluded jurisdiction, our checkout portal will automatically notify you and restrict order completion.

6. Address Accuracy & Return to Sender

  • Customers are responsible for providing complete and accurate street addresses, including apartment, suite, or unit numbers.
  • If a package is returned to our facility due to an incomplete address, carrier delivery attempts exhausted, or failure to provide adult signature (21+) identification, the initial shipping and signature verification fees are non-refundable. A restocking fee may apply upon issuing a refund for physical goods.

7. Damaged, Missing, or Lost Shipments

  • Inspection Upon Delivery: If your items arrive damaged or missing, you must report the issue to contact@rstaarvape.com within 48 hours of confirmed delivery along with photos of the package, shipping label, and contents.
  • Carrier Delays: If your tracking tracking status has not updated for more than 10 business days, please contact our support desk so we can file an official carrier trace inquiry.

8. Customer Support

For questions regarding shipping routes, delivery status, or order tracking, please contact us:

  • Company Name: R Staar LLC
  • Business Address: 6 RIVIERA DRIVE, LATHAM, NY 12110
  • Support Phone: +1 (518) 872-8711
  • Support Email: contact@rstaarvape.com