Refund and Returns Policy

At R Staar LLC (operating as rstaarvape.com), customer satisfaction is our top priority. We evaluate return and exchange requests carefully to ensure fair and prompt resolutions. If you experience any technical difficulties with a device, our support team is available to assist you with basic troubleshooting before initiating a return.

1. Standard 30-Day Return Policy

We accept returns of brand new, unused, and unopened items purchased directly from rstaarvape.com within 30 days from the date of delivery.

To qualify for a standard return:

  • The item must be in its original factory packaging, sealed, and in resalable condition.
  • All accessories, manuals, and warranty cards included in the original packaging must be returned intact.
  • Items returned that fail to meet these requirements will not be accepted and will be returned to the customer at their expense.

2. Non-Returnable & Sanitary Exclusion Items

Due to strict hygiene, consumer safety, and regulatory health standards regarding consumable vaping hardware, the following categories are strictly non-returnable once opened, used, or if the factory tamper-evident seal is broken:

  • Disposable Vape Devices
  • E-Liquids, Nicotine Salts, and Alternative Liquid Formulations
  • Replacement Coils, Atomizer Heads, and Replacement Pods
  • Rebuildable Atomizers (RDAs, RTAs, Tanks)
  • Mouthpieces, Drip Tips, Replacement Glass, and O-Rings
  • Rechargeable Lithium-ion Batteries and External Cells

Any product with a broken tamper seal, opened cellophane wrap, or evident physical usage is not eligible for refund or replacement.

3. 30-Day Limited Hardware Warranty

Electronic vape devices, mod boxes, and starter kit hardware purchased from our store are backed by a 30-Day Limited Warranty against manufacturer defects, starting from the confirmed date of delivery.

What is NOT Covered Under Warranty:

  • Normal wear and tear, superficial cosmetic damage, scratches, or paint chipping.
  • Damage resulting from misuse, drops, water exposure, improper charging, or unauthorized firmware modifications.
  • Leaking tanks, standard coil burnout, or improper priming.
  • Damage caused by handling or using third-party batteries, unapproved charging bricks, or faulty cables.

Note: In some instances, manufacturers require warranty claims to be processed directly through their brand after-sales service centers. Please retain original boxes and authentication codes.

4. Damaged, Missing, or Incorrect Shipments (48-Hour Notice)

Upon receiving your shipment, please inspect your package immediately:

  • Claims for transit-damaged merchandise, wrong items, or missing components must be submitted within 48 hours of confirmed carrier delivery.
  • To file a claim, email contact@rstaarvape.com with clear photos/videos of the package, the shipping label, the packing slip, and the damaged product.
  • Claims filed beyond the 48-hour window cannot be honored.

5. Return Shipping Fees

  • Customer Preference Returns: Return postage for standard returns (such as ordering the wrong size, color, or changing your mind) is the customer’s responsibility.
  • Verified Defective Items: If our support desk confirms a manufacturing fault under warranty, R Staar LLC will issue a prepaid return shipping label.
  • Non-Refundable Charges: Initial shipping fees, carrier adult signature fees (21+), and any shipping protection charges are strictly non-refundable.

6. Refund Processing

Once your return arrives at our inspection facility and is approved:

  • Refunds will be credited to the original method of payment (credit card, debit card) within 5 to 7 business days.
  • If the original payment card is closed, inactive, or cancelled, store credit will be issued instead.
  • Packages returned to us by the carrier due to failed Adult Signature (21+) verification or invalid customer shipping addresses will be subject to a restocking fee deducted from the final refund balance.

7. How to Start a Return or Claim

To request authorization for a return, warranty claim, or refund:

  1. Email our support department at contact@rstaarvape.com.
  2. Provide your Full Name, Order Number, and a clear explanation of the issue.
  3. Attach clear images or video evidence illustrating the product defect or damage.
  4. Once authorized, our team will supply you with return packaging instructions and our direct facility mailing address.